About us

The Internet Commission is a non-profit organisation that works to advance trust in digital services across the globe. In 2022, The Internet Commission became part of the Trust Alliance Group, which operated as Ombudsman Services until 2023. The Group has been working to build trust between business and consumers for over 20 years by providing independent dispute resolution services across different sectors.

Our mission is to contribute to a safer and fairer internet for citizens across the world. Adopting a systemic view of the issues, and with the support of an international network of partners, we aim to address the root-causes of the negative impacts of digitalisation, while helping to advance trust between digital service providers and their users.

We help digital organisations understand their impact on society and improve their trust and safety practices.

We work internationally to identify and analyse systemic problems and develop meaningful solutions to drive positive change in our digital environments. The Internet Commission’s research and stakeholder dialogue seek to promote ethical business practice, inform agile regulation, and promote sustainable development.

In anticipation of digital legislation, The Internet Commission published two pioneering accountability reports on platform content moderation and business cultures proving that independent evaluation can drive digital responsibility.

In light of the emerging legislation and its implementation across the globe, we continue to support businesses that aim to go beyond regulatory compliance and promote best practices, driving a race to the top. Through setting standards, we are enabling companies to demonstrate their commitment to finding ways to protect their customers.